Frequently Asked Questions
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Faqs: - "Frequently Asked Questions" - Applies to usalights store ONLY. (see contact page for other vendors)
PRODUCT INFORMATION - QUESTIONS
  Do you have any new products coming out soon?
  If I have an idea or suggestion for any products... How can we suggest this?
How can I sell my products on usalights.com?
  Where can I find information about care of some products?
  Do you have a size chart for the Kidorable Clothing line?

SHOPPING INFORMATION - QUESTIONS
  Do you offer a discount for quantity or wholesale purchases?
  How do I place an order with you?
  If I prefer... Can I place an order by phone?
  What forms of payment do you accept?
  Are my transactions with you secure?
  What are your shipping / handling charges?
  Do you offer coupons and if so... How do I receive one and use it on your site?
  I live outside the United States... Can I purchase from your company?
  Do you have a return or exchange policy?
  How can I track my order?
  What happens if I am unable to receive my delivery?
  What happens if I receive my order and it's damaged?
  How do I confirm that you received my order?
  Is it too late to make changes to my order?
  Do you charge sales tax?
  When should I expect my order? How long from the time I order online to expect my shipment?

GENERAL INFORMATION - QUESTIONS
  How long have you been in business?
  How can we contact usalights or any of the other vendors on your site?
  Where can I find your copyright information?
  Do you have a method of accepting donations?
  How can I make suggestions for your web site?
  What is your privacy policy?

   PRODUCT INFORMATION - Answers
Do you have any new products coming out soon?

We are constantly adding new items to the many product lines we offer.
To keep informed of changes... Please join our mailing list... We send out occasional flyers announcing new product and specials.  Also...check back with our store often.

If I have an idea or suggestion for any products... How can we suggest this?

There is a form on our contact page that any of our visitors can fill out.  We will receive an email and are welcome to all suggestions.


How can I sell my products on usalights.com?

We are constantly looking for items to add to usalights.com store.  Please contact us with your information.


Where can I find information about care of some products?

All of the products we offer have care instructions on the product or packaging if applicable.  Many of the items have these instructions right on the page where they are offered on our site.

Do you have a size chart for the Kidorable Clothing line?

Yes... Click Here.

   SHOPPING INFORMATION - Answers
Do you offer a discount for quantity or wholesale purchases?

Yes... Please contact us... We will deal with all inquiries on an individual basis.

How do I place an order with you?

We have built an extensive shopping system into our site.  Each item has a  button that takes you to the shopping cart.  You can add the item you wish there.  Be sure to check to see if options (such as size, style, etc.) are available.  You can add items to the shopping cart by returning to the previous page or by using the category links to find other products.

If I prefer... Can I place an order by phone?

You certainly can... 
We have provided a method during the ordering process... choose "Phone In Order" as your payment method during the check out process in the shopping cart.  You can also call orders into us at 804-381-9146 - Mon. Through Sat - 9:00am - 6:00pm Eastern Standard Time.
Please contact us with your information and we will help you with your needs.


What forms of payment do you accept?

We accept Master Card, Visa, American Express, Discover and PayPal


Are my transactions with you secure?

We have installed a high level of security into our shopping cart program.   You can feel assured that your transactions are secure.  Our certificate is issued by Equifax Secure Global eBusiness CA-1 and can be verified by viewing the certificate during the checkout process of your order.


What are your shipping / handling charges?

Our current rate chart is below...This will change from time-to-time based on promotions we may be running.  Shipping promotions are for retail orders only.  Multi-Box shipping charges will apply to all orders over $100.  Additionally... Some large or bulky items may have their own shipping charges added.  They will be shown in the item's description or during checkout.  We will inform you, prior to account being billed, if any additional charges will apply other than what may be listed.  All shipping charges are for the Contiguous United States.  Additional charges will apply to orders shipped to Alaska, Hawaii or the U.S. Virgin Islands as well as orders shipped outside the United States. To keep informed of our current promotions and specials... Please join our mailing list.

Please note... Special Shipping charges for express and urgent orders are in addition to standard published rates.  Express orders will be shipped the next business day.  If any issues exist with inventory or other circumstances... We will contact you.


Do you offer coupons and if so... How do I receive one and use it on your site?

We do run specials and often included in our email promotions are valuable coupons offering discounts.   This is an exclusive offering to those who subscribe to our mailing list.  We value your privacy so if you join... you can be assured that your information is safe with us... We will never give out your information to anyone not directly affiliated with usalights.com


I live outside the United States... Can I purchase from your company?

Currently we are only able to process orders to customers within the United States but are working on expanding our offerings to those of our visitors around the globe... Hopefully soon!


Do you have a return or exchange policy?

All returns and exchanges are solely at the discretion of usalights.com  If return is authorized, an "in-store" credit will be issued (less a nominal restocking charge) to take off a future order. Exchanges for a different "in-stock" size of any items within our Kidorable clothing and accessory line are allowed.  Be sure to check the size chart before ordering but as with all exchanges and returns...  You will be responsible for any shipping/packaging/handling costs associated with the shipment back to us.  Returns can and will only be made once all original payment transactions have been cleared at our bank.  No cash or credit card refunds can be processed.


What happens If I received my order and it's damaged ?

Any damage must be noted at the time of delivery. If you received a damaged box... you must inspect the contents to insure there is no conceiled damage. If damage to the contents is discovered, while the delivery driver is there, please refuse the package so that we will be able to properly process a claim. If you accept the package then later discover damage to the product, you must file claim on your own behalf with FedEx and any replacement of product will be at your expense. We will always try, when possible, to work with you to help resolve any issues so please contact us if you have any questions. Click these links for FedEx or UPS


How can I track my order?

If we notified you that your order was shipped on FedEx you can track your order from our shipping page using the tracking number we provided.  If your shipping notification indicated your order was shipped USPS... Your transit time is from up to 5 business days.  We will receive notifications of your order and will automatically provide you notice if any issues occure during delivery to you.

What happens if I am unable to receive my delivery?

As mentioned above... If your package was shipped FedEx...   You will receive an email notification (providing an accurate email address was given at the time of delivery) with the tracking number.  It is the responsibility of the recipient to assure they will be available to take receipt of the delivery.  If, for any reason, the recipient is unavailable on the day of the delivery... FedEx or UPS will reattempt delivery on the next business day.  If, for any reason, the recipient is not available after 3 attempts... FedEx will return the package to us.  The customer will be credited for the invoiced value of the merchandise minus a 20% restocking charge and the actual FedEx or UPS return shipping charges and fees (not the discounted or promotional s/h charged on the order).  It is also important that the delivery address was correctly provided to us when the order was placed.  If any mistakes are noticed within the email order confirmation... Please Contact Us as soon as possible to help avoiding any delivery issues.   If an incorrect address is provided and not corrected prior to the package physically leaving our facility, FedEx or UPS will charge an address correction fee.  This additional fee will be invoiced or charged to your method of payment.  If an order is paid with PayPal and the address is unconfirmed in their system... we have the right to cancel the order, if not properly confirmed and the order is cancelled, we will credit the PayPal account minus the PayPal fees and a 20% restocking charge.    Again... Please note... Be sure to include a physical shipping address as we cannot ship orders to PO Box addresses.  The most important message we can send is to provide the proper billing, shipping and contact information at the time of ordering.  Again... if you see anything wrong on your order acknowledgement or you did not receive an email order acknowledgement... Please contact us immediately at 804-381-9146 M-S 9-6 est.


How do I confirm that you received my order?

If an accurate email address was provided during the ordering process... We will receive your order and you will automatically receive an order acknowledgement of your order.  All information provided at the time you ordered should be complete and correct to expedite the processing of your order.  Any incorrect or incomplete information may cause delays.  Be sure to include a physical shipping address as we cannot ship orders to PO Box addresses.


Is it too late to make changes to my order?

We try our best to ship orders as quickly as possible.  If you have any changes... Please contact us as soon as possible and we will let you know if adjustments can still be processed.  If not... We will try to work with you as best as we can.


Do you charge sales tax?

All orders shipped to Virginia addresses will have tax added.  This will show in your shopping cart.  Orders placed with other vendors within our site may charge tax based on their shipping locality but you will always know this when you see the summary page of the shopping cart prior to your order being finalized.


When should I expect my order? How long from the time I order online to expect my shipment?

We try to keep everything we offer but occasionally, due to manufacturing lead-times, delivery times may vary from 1-3 weeks.  We will try to notify you if you order is unexpectantly delayed but please allow us the above 1-3 weeks from date of order.

   GENERAL INFORMATION - Answers
How long have you been in business?

We started usalights.com in 1997.  We started out selling products from 2 vendors and now have grown to provide lighthouse-related items from more than a dozen.  Our inventory is extensive.  If it has to do with Lighthouses or Nautical products... chances are we have it or can get it.  If you are interested in a product not on our pages or are a vendor wanting to sell your items on usalights... Please contact us.


How can we contact usalights or any of the other vendors on your site?

We also have a "Contact" page where there are links to email us as well as a form to fill in and send messages to us.  There are also email addresses to send to the other vendors on our site.

In the event you must speak to us on the phone... Please call us at 804-381-9146 - Mon. Through Sat - 9:00am - 6:00pm Eastern Standard Time.



Where can I find your copyright information?

All images and information is protected under U.S. Copyright laws.  If you would like to contact us about the use of anything on our web site... Please use the form or email link on our "Contact Page".


Do you have a method of accepting donations?

Help support usalights.com by donating any amount you can afford. - Click This image. 
With your donation we can continue to operate our web site and bring our visitors the latest news and information about lighthouses all around the United States.  Additionally... A portion of all contributions goes to local and national Lighthouse Preservation Funds.

Any and all contributions are greatly appreciated.  If you need to contact us for any other reason... visit the Contact Page.


How can I make suggestions for your web site?

We are always looking for suggestions from our visitors.  We strive to make our site the most comprehensive and complete as we can.  We are continuously building our pages and adding to our selections of merchandise.  Any and all suggestions and feedback is greatly appreciated.  Please use the form on our "Contact Page" to contact us for any reason.


What is your privacy policy?

Your privacy is important to us. We promise to never give your information out to anyone not affiliated directly with usalights.com.  In addition... We have installed a high level of security into our shopping cart program.   You can feel assured that your transactions are secure.  Our certificate is issued by Equifax Secure Global eBusiness CA-1 and can be verified by viewing the certificate during the checkout process of your order.